Privacy policy

Effective Date: [29 July 2026]

At Merrio.shop ("Merrio", "we", "our", or "us"), operated by Hasim Bandi, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

Information We Collect

When you visit or make a purchase from Merrio, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details

Payment Information

Payment information is processed securely through trusted third-party payment providers. Merrio does not directly store your complete payment card or banking details.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We use collected information to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Provide customer support
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Improve our website and shopping experience
  • Prevent fraudulent activities and misuse
  • Maintain business records
  • Comply with applicable legal requirements

Cookies

Merrio uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies help us:

  • Remember customer preferences
  • Improve website performance
  • Understand website traffic
  • Provide relevant content and services

You may disable cookies through your browser settings. However, some website features may not function properly.

Payment and Third-Party Services

To provide our ecommerce services, we may use trusted third-party service providers, including:

  • Shopify (website and ecommerce platform)
  • Payment gateways such as PayU and other authorised payment providers
  • Shipping and logistics partners
  • Analytics providers
  • Marketing and communication platforms

These third-party providers only receive information necessary to perform their services and are required to handle your information securely.

Order and Delivery Information

To process your order successfully, we may share necessary customer details such as name, phone number, and delivery address with our logistics and shipping partners.

This information is used only for order fulfilment and delivery purposes.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Customer Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw marketing communication consent

To make a request, please contact us using the details below.

Data Retention

We retain customer information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Fulfil legal and regulatory requirements

Children's Privacy

Merrio does not knowingly collect personal information from children. Our services are intended for individuals who can legally make online purchases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page.

Contact Information

For questions regarding this Privacy Policy or your personal information, please contact us:

Store Name: Merrio
Business Owner: Hasim Bandi
Website: https://merrio.shop
Email: hello@merrio.shop