Refund policy
At Merrio, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- Product must be unused and in original condition (where applicable).
- Product should be returned in its original packaging.
- Proof of purchase/order details must be provided.
- Product must meet our return eligibility criteria.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please share clear images or videos of the product and packaging so our team can verify the issue and assist you with the appropriate resolution.
Refund Process
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7 working days.
Refunds will be issued through:
- Original payment method for prepaid orders.
- Bank transfer or another suitable method for Cash on Delivery orders, as applicable.
Order Cancellation Policy
Customers may request order cancellation within 24 hours of placing the order.
Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.
Exchanges
Eligible products may be exchanged depending on product availability and verification of the issue.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, personal care, or safety reasons, unless the product is received damaged, defective, or incorrect.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), return shipping charges will be covered by Merrio.
- For other eligible returns, return shipping charges may apply and will be communicated by our support team.
Contact Us
For return or refund assistance, contact us:
Email: hello@merrio.shop
Store: Merrio.shop