At Merrio, we are committed to providing a smooth and reliable shopping experience for customers across India. This Shipping & Return Policy explains our delivery process, returns, exchanges, and refund procedures.

Shipping Policy

Order Processing Time

Orders are typically processed within 1–2 business days after successful order confirmation.

Once your order has been shipped, you will receive tracking details through available communication channels.

Delivery Time

Orders are usually delivered within 5–7 business days after dispatch, depending on your location and courier service availability.

Delivery times may vary due to:

• Weather conditions
• Public holidays
• Courier delays
• Remote locations

Shipping Charges

We provide delivery across India.

Shipping charges, if applicable, will be displayed during checkout before completing your purchase.

Tracking Information

Once your order is shipped, tracking details will be shared through available channels so you can monitor your delivery status.

Return Policy

7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

To qualify for a return:

• Product must be unused and in original condition (where applicable).
• Product should be returned with original packaging and accessories.
• Proof of purchase/order details must be provided.
• Product must meet our return eligibility criteria.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photos or videos of the product and packaging for verification. Our team will review the issue and provide the appropriate solution.

Cancellation Policy

Order cancellation requests can be made within 24 hours of placing the order.

Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.

Refund Process

After receiving and inspecting the returned product, we will notify you regarding refund approval.

Approved refunds will be processed within 7 working days.

Refund methods:

• Prepaid Orders: Refund will be issued to the original payment method used during checkout.
• Cash on Delivery Orders: Refunds will be processed through bank transfer or another suitable payment method after verification.

Exchanges

Eligible products may be exchanged depending on product availability.

Exchange requests are subject to product inspection and approval by our support team.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal care, or safety reasons unless received damaged, defective, or incorrect.

Return Shipping

• If the issue is caused by Merrio (wrong, damaged, or defective product), return shipping costs will be covered by Merrio.
• For other eligible returns, return shipping charges may apply and will be communicated by our support team.